The role of the HR Manager in the hybrid workplace: new scenarios and new challenges

The role of the HR Manager has changed radically in recent decades. Whereas previously he or she was a figure held primarily responsible for managing human resources, today he or she is seen as a strategic professional responsible for the growth and development of the company. The skills needed by an HR Manager are: being able to work collaboratively with managers; using digital technologies; and developing strategies for staff retention to ensure the long-term success of the Company.

COVID-19 pandemic has had a significant impact on how companies have had to adapt to remote work and hybrid work (which involves alternating work from home with work in the office). The role of the HR Manager has been crucial in managing this transition and creating a sustainable, inclusive and productive hybrid workplace.

Some of the challenges of the transition to hybrid work

The shift to an entirely new mode of work has certainly brought with it unprecedented difficulties – to be addressed by developing new strategies. Let’s explore some points together.

  1. Performance management: the HR Manager is responsible for adapting performance management systems to effectively measure those of staff working remotely.
  2. Communication and collaboration: remote work often isolates. The HR Manager therefore must ensure that staff are properly connected and that communications are effective.
  3. Equity and inclusiveness: remote work brings into play individual variables that can create inequalities for some employees (e.g., those with family responsibilities or less favorable living conditions). Ensuring that remote work is fair and inclusive for all employees. is one of the HR Manager’s priorities.
  4. Wellness and sustainability: yep, remote work can be just as stressful as in the office! And the HR Manager is responsible for that, too, which is to develop strategies to ensure the long-term well-being and sustainability of staff.

In summary, the role of the HR Manager was crucial in managing many aspects of the transition to hybrid work during the COVID-19 pandemic.

Nuovi scenari all’orizzonte per gli HR Managers

There are additional challenges facing the HR Manager within Companies today.

  1. Changes in the labor market: increased competition and changing worker expectations need to be managed so that the best talent is attracted and retained.
  2. Technology: increased use of technology in companies has led to greater automation of HR processes, which can now be managed more efficiently and inclusively.
  3. Social responsibility: Companies are required to meet ethical and sustainability standards.

In short, the HR Manager is – more generally – concerned with managing change, ensuring that staff are properly prepared and motivated to deal with it.

The essential skills for a modern HR Manager

The intricate modern corporate world, therefore, requires an HR Manager to possess certain skills – which largely depend on the needs of the company and the level of responsibility of the role. However, there are some common skills that are considered critical to the success of an HR Manager:

  1. Human resource management, including hiring, promotion and resignation.
  2. Performance management through performance management systems to measure and evaluate staff performance.
  3. Communication, both with Managers and staff, to ensure that everyone is informed and involved in business processes.
  4. Leadership.
  5. Knowledge of labor laws, including discrimination and workplace safety laws.
  6. Effective budget management.
  7. Problem solving skills to manage human resources quickly and effectively.

In a nutshell, an HR Manager must have a wide range of skills to ensure the long-term success of the company. Not only that, he or she must be able to adapt to the many changes so that the company is able to compete and thrive. For this reason, the HR Manager must always and constantly update and train.

New tools for new challenges

All the changes and challenges HR Managers are facing require software, which is different depending on the company. However, there are some software that are commonly used to manage human resources:

  1. HR performance management systems, such as performance appraisal and feedback.
  2. Recruitment management systems, from job posting to candidate selection.
  3. Employee benefits management systems, such as health care and retirement plans.
  4. Employee training management systems, such as the new generation e-learning platforms to deliver modern and effective training for the development of the organization.
  5. Employee time management systems, such as tracking hours worked and vacation time.

In summary, the HR Manager must be able to use different types of software efficiently, as well as to choose the most appropriate one for the Company’s needs.

Facing new challenges together: collaboration between HR Managers and IT Managers

Collaboration between HR Managers and IT Managers is critical to ensuring the long-term success of the company. Both roles are responsible for managing the Company’s human and technology resources and must work together to ensure that the Company is able to make the best use of its resources.

Here are some ways in which these two figures can work together:

  1. Developing long-term strategies for the Company’s growth and development. Staffing and technology needs can be discussed so that the Company has the right resources to achieve its goals.
  2. Technology change management to understand how new technologies can benefit the Company and ensure that staff are properly trained to use them.
  3. Management of dedicated staff training, taking into account the technology needs of the Company.
  4. Data security management, to ensure the security of the Company’s data – both in the office and while working remotely. New data security policies may be introduced, on which staff must be properly trained.


In summary, the figure of the HR Manager is critical in today’s companies. He or she must face challenges in many different fields, and must be able to do so with speed and foresight.


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